Refund policy

Refunds & Returns Policy

At our core, we stand behind the precision and quality of our high-performance formulas. If something isn't right with your order, we are here to resolve it quickly.


1. Change of Mind Returns

Due to strict health, safety, and hygiene regulations regarding ingestible liquids and supplements, we cannot accept returns or offer refunds for "change of mind" if the product packaging has been opened, unsealed, or tampered with. 

  • Eligibility: To be eligible for a change of mind return, your item must be completely unopened, unused, with the tamper-evident seal fully intact, and in its original packaging. 
  • Timeframe: You must initiate your return request within 14 days of receiving your delivery.
  • Return Shipping: For change of mind returns, the customer is responsible for the cost of return shipping to our warehouse. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. 


2. Damaged, Defective, or Incorrect Items 

We take immense pride in our quality control and transit packaging. Under Australian Consumer Law, if your product arrives damaged or does not match what you ordered, we will make it right immediately. 

  • Reporting: Please inspect your order upon delivery. If a glass bottle is broken, leaking, or incorrect, email us within 48 hours at support@selwoodsnv.com.au
  • Evidence: Please include your order number and clear photographs of the transit box, the product packaging, and the damaged item.
  • Resolution: Once verified, we will arrange a replacement to be dispatched immediately via Express Post, or issue a full refund to your original payment method at no extra cost to you.


3. How to Initiate a Return

  1. Email our support team at support@selwoodsnv.com.au with your Order Number (e.g., #1001) and the reason for your return.
  2. Our team will review your request within 1-2 business days and provide you with our secure return address.
  3. Pack the unopened items securely to prevent damage in transit and ship them back to us. 


4. Refund Processing

Once your return is received and inspected by our team, we will send you an email notifying you that we have received your item and confirm whether the refund is approved.

If approved, your refund will be automatically processed, and a credit will be applied to your original credit card or payment method within 3-5 business days.