Privacy policy

We are committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including:

  • Identity Data: Name, billing address, shipping address, and email address.
  • Financial Data: Payment details (processed securely via encrypted gateways; we do not store your raw credit card numbers).
  • Contact Data: Phone number and email address for shipping notifications and marketing updates.

2. How We Use Your Personal Information

We use the order information that we collect generally to fulfill any orders placed through the site. This includes:

  • Processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
  • Communicating with you regarding your orders.
  • Screening our orders for potential risk or fraud.
  • When in line with the preferences you have shared with us, providing you with targeted marketing communications or email flows (such as our Klaviyo email sequences) regarding our products and upcoming milestones.

3. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us use your Personal Information, as described above. For example:

Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:

Logistics Partners: We share your name, shipping address, and contact number with our premium domestic and international couriers to deliver your orders.

Marketing & Automation: We use platforms like Klaviyo to manage our subscriber lists and dispatch email campaigns.

4. Your Rights

If you are an Australian or New Zealand resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

5. Data Retention

When you place an order through the site, we will maintain your Order Information for our financial and internal ledger records (such as our Xero bookkeeping stack) unless and until you ask us to delete this information.

6. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@selwoodsnv.com.au